// help center
How can we help?
Welcome to the official Voicion Support Center — guides, FAQs, and troubleshooting to get the most out of the app. Still stuck? Email us.
Getting Started
Welcome to Voicion, your AI-powered note-taking assistant designed to help you capture, organize, and understand information with zero effort.
What you can do with Voicion
- Record audio — meetings, lectures, voice notes
- Transcribe recordings with high accuracy
- Import audio & video files
- Transcribe WhatsApp & Telegram audio
- Transcribe TikTok, Instagram Reels, and YouTube videos
- Generate AI summaries
- Create quizzes & flashcards
- Organize notes into folders
- Translate notes into 80+ languages
Installation
- Open the App Store
- Search for Voicion
- Tap Download
Home screen overview
- Record — capture real-time audio
- Import — add files or links
- Notes — view transcripts and AI notes
- Folders — organize your workspace
- Profile — settings, subscription, account
Account & Login
Voicion supports three secure sign-in methods:
- Sign in with Apple — best for privacy and fast login
- Google Sign-In — works with any Google account
- Email login (OTP) — a 6-digit code is sent to your inbox
Login troubleshooting
- Not receiving the email code → check spam
- Apple/Google not working → update iOS
- Email fails → try another email provider
Recording & Transcription
Recording audio
- Tap Record
- Capture meetings, lectures, interviews
- Works with the screen locked
- Saves automatically in Notes
Transcription
- Voicion automatically converts speech → text
- Multi-speaker detection identifies individual voices
- Result appears instantly
Accuracy tips
- Reduce background noise
- Keep the phone near the speaker(s)
- Avoid covering the microphone
Importing Audio & Video
Voicion supports almost any source of audio/video content.
Supported apps
- WhatsApp audio
- Telegram voice notes
- Voice Memos
Supported video sources
- TikTok
- Instagram Reels
- Gallery videos
- MP4, MOV, M4A, WAV
Supported links
- YouTube
- Web links
- Podcast RSS / audio links
Supported file types: MP3, MP4, WAV, M4A, MOV, AAC.
How to import
- Tap Import
- Pick a source
- Upload a file or paste a link
AI Notes & Study Tools
Voicion uses advanced AI to turn your transcripts into structured learning or work materials.
AI notes
- Summaries
- Key takeaways
- Study notes
- Action points
- Definitions
AI rewrite styles
- Clear
- Professional
- Casual
- Academic
- Short & concise
- Custom prompts
Quizzes
- Multiple-choice questions
- Open-ended study questions
Flashcards are created automatically and are suitable for spaced repetition.
Language Support
Voicion supports 80+ languages, including English, Spanish, French, Arabic, Italian, German, Portuguese, Russian, Kazakh, Turkish, Korean, Japanese, Chinese, Hindi, Indonesian, Ukrainian, Dutch, Vietnamese, Polish, and many others.
Translation
- Full notes
- Transcripts
- Summaries
Subscription & Billing
Premium includes
- Unlimited transcription
- Long recordings
- Full AI toolkit — summaries, quizzes, flashcards
- Unlimited imports
- Priority processing
- Multi-speaker detection
Manage your subscription via Settings → Apple ID → Subscriptions.
To restore a purchase, open the app and tap Restore Purchases.
Troubleshooting
Can't sign in?
- Try Apple or Google
- Check your connection
- Resend the email code
Transcription failed
- Corrupted or unsupported file
- No speech detected
- Audio too quiet or too loud
Slow processing
- Long videos take more time
- Weak network connection
App crashing?
- Force-close Voicion
- Update the app
- Update iOS
- Restart the device
Privacy & Data
Your data is safe — Voicion does not store
- Your audio
- Your transcripts
- Your notes
Everything remains on your device. Your data is never used for AI model training.
What we collect (anonymous metrics only)
- Button taps
- Feature usage
- Device type
Voicion does not store or analyze your recordings on external servers.
📞 Still need help?
For help, feedback, or bug reports, email kanat.yeleussiz@gmail.com or request a feature.